Last updated: December 28, 2023
Free Shipping
Shipping is always free for all item purchases (excluding services), with no minimum order requirement.
Processing Time
We aim to process orders within 1-2 business days on standard business days. Orders placed at the end of the day on Friday or over the weekend may experience a slightly longer processing time, but we’ll expedite the process on the following business day.
Delivery Timeframes
USPS Priority Mail is our primary shipping method, with estimated delivery times ranging from 1-3 business days depending on the location.
International Shipping
Currently, we only ship to the United States. We are actively working to expand our shipping options and bring our products to a wider audience.
Tracking Information
Each package will be assigned a tracking number, which will be provided via email once the order is processed and ready to ship.
Shipping Restrictions
For any special considerations regarding your package (e.g., if you’ll be out of town and prefer a delay in shipping), please contact us. We’ll do our best to accommodate your requests.
Lost or Stolen Packages
Packages over $500 will be shipped with signature confirmation to prevent theft. If you believe a package is lost or stolen, please confirm with friends, family, or neighbors that they didn’t sign for or otherwise accept the package. Contact us with your order number, and we’ll work together to resolve the situation, including inquiries with our shipping partners.
Damaged Packages
If a package arrives damaged, do not sign for it if you’re concerned about the completeness of the order. Contact us immediately, and we’ll work to find a solution.
Returns and Exchanges
All returns and exchanges are subject to our Returns Policy. Contact us, and we’ll collaborate to find a resolution that suits your needs.
Holiday Shipping
During peak seasons, we strive to maintain our processing times, but shipping carrier estimates may vary. Stay tuned for holiday updates and shipping cutoffs prior to major holidays.
Communication
For any questions or concerns about your order, please email us at orders@lxljewelry.com. Include your order number and provide as much detail as possible for efficient assistance.
Unforeseen Circumstances
In the event of unforeseen circumstances preventing timely order fulfillment, such as acts of God, natural disasters, or family emergencies, we will promptly communicate with you to discuss suitable resolutions, including full refunds or delayed shipping.
Company Breaks or Closures
In the event that our company observes a vacation period or experiences a temporary closure, impacting normal shipping operations, we will promptly announce such instances. Clear communication will be provided to our customers, detailing any delays in processing and shipping during these periods. We appreciate your understanding during these times and assure you that we will strive to resume normal operations as soon as possible.