Last updated: December 28, 2023
Thank you for choosing LXL Jewelry. Your satisfaction is our priority. Please take a moment to review our comprehensive returns policy.
Initiating a Return
To start the return process, contact us at returns@lxljewelry.com, providing your order number and reason for return.
Eligibility Criteria
For a successful return, ensure your item is in pristine, unworn or unused condition, equipped with tags, and in its original packaging. Accompany it with all additional items, such as packing slips and reports. Initiate the return within 5 days of receiving your order.
Inspection Process
Returns undergo a meticulous inspection, usually completed within 5 days after we receive the item (may extend up to 7 days depending on order volume). Contact us if you haven’t received confirmation. We’ll confirm receipt of the package and whether the return is approved.
Return Authorization
It’s crucial to obtain return authorization before sending back an item. Please wait for our approval to ensure a smooth and efficient process.
Consideration for Purchases
At LXL Jewelry, we acknowledge that some businesses offer free returns with unlimited timeliness. However, it’s important to understand that this often results in higher item prices. To maintain fairness, we implement a $25 restocking fee, helping us recoup costs and ensuring transparency in our pricing
We encourage you to make purchases carefully. Review your financial situation thoroughly, consult with trusted individuals, and take the time needed to make informed decisions. If you need assistance or have questions, please reach out to us. We prefer investing time and effort to help you make the right purchase, ensuring your satisfaction and minimizing the need for involved return processes.
Why the Restocking Fee?
To maintain transparency, a $25 restocking fee applies to cover labor costs for reintroducing the item into circulation, certification processes to verify returned items as genuinely new, costs associated with insured priority shipping, paid upfront, non-refundable 3%-6% fee from major payment processors, and expenses for reanalyzing detailed reports for all purchases. This fee ensures transparency, allowing us to list only truly new products and maintain the highest quality for our clients.
Issuing Store Credit
Upon approval of your return, we issue store credit of equal value to the original purchase price.
Return Address
To start a return, contact us at returns@lxljewelry.com. Please note that returns will need to be sent to the following address:
LXL LLC
402 Feura Bush Rd Unit 114
Glenmont, NY 12077
Costs and Recommendations
If your return is accepted, you will be issued store credit of equal value to the original purchase price, minus a $25 restocking fee. We recommend insuring the shipment, but it is at your discretion. Returns initiated after the 5-day period or without proper inspection may not be accepted.
Responsibility for Shipment
We will not be responsible for items lost or sent without prior approval.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we may evaluate the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned, including but not limited to custom products (such as special orders or personalized items). Please contact us if you have questions or concerns about your specific item.
Exceptions
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we receive and inspect your return, we’ll promptly notify you of the approved store credit.
Delayed Refunds
If more than 15 business days have passed since we’ve approved your return, and you haven’t heard from us, please contact us at returns@lxljewelry.com.